Domestic BPO

Course Fees

FREE

Course Code

SSC/Q2210

Course

Domestic BPO

Course Aligned to

IT & ITES sector - National Skill Development Corporation, India

Sector

IT & ITES sector

Occupation

BPO

Role Description

Perform the functions of taking an order, servicing irate customers with empathy, handling telesales, credits and collections.

Level

Level 1

Duration

312 Hours

Language

English

Expected outcome

After successful completion of the course, the individual will be able to work in a Domestic BPO as a Customer Relationship Executive (CSR) and perform the functions of taking an order, servicing irate customers with empathy, handling telesales, credits and collections.

Prerequisites Minimum Qualification - 10th pass
Course Rating
Reviews
Launch Date

02-06-2016

Tag

IT & ITES sector, Domestic BPO, CRM Domestic Voice

FREE
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This course encompasses 3 out of 3 National Occupational Standards (NOS) of “CRM Domestic Voice” Qualification Pack - BWS/Q01 SSC/Q2210 issued by IT-ITes Sector Skill Council. This course is aimed at training candidates for the job of “Customer Service Representative” in the “IT-ITes ”industry.

After successful completion of the course, the individual will be able to work in a Domestic BPO as a Customer Relationship Executive (CSR) and perform the f....... Read more!

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